Nykaa.com — Not dispatched yet

I placed an order for 5 items on 27th june, 2020 and the order was prepaid. Order no: nyk[protected]. It's been 8 days and i haven't received any communication regarding dispatch or estimated delivery time. Only thing i see whenever i open order details is "preparing to pack". If i'm asking customer or chat support, they keep telling me due to covid situation there is delay in deliery and it's mentioned in site. Wait! My order is not even dispatched in the first place and they tell me there will be delay in deliery. Look nykaa, even when i placed my order there was lock down and strict restrictions. Why allow me to place an order if you cannot deliver it to my place. You could have said deliery not possible to my pincode. Why accept order, take my money and then trouble me with not delivering. Before placing order i talked to customer support, they said ma'am in 5 days it will be delivered. Usually takes a day to dispatch but within 5 days it will reach you. Now it's 8 days and no proper response from them. Please stop taking orders if you cannot deliver to some location. Don't cheat people.