Nykaa.com — not refunding money

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.nykaa.com

I ordered 2 products (Order no.[protected] from nykaa worth rs 1850 on november 16, 2017. On the very same day i realized that i invested on wrong product and i need something else. I contact their customer care department, and they said that we cannot cancel it now, but can raise return request and for refund you can either take it in your card or we can provide you coupon worth 1850 which you can avail to purchase product from nykaa.

Because i need some product from nykaa i choose my money in form of coupon. They send me a mail with a coupon code which supposed to be activated with 24 to 48 business hours after product pickup. On saturday nov. 18, 2017 delivery men picked up nykaa order from my home.

Now my coupon code should be activated till tuesday, but it did not happen. I called their customer care department on thursday november 23, 2017 for raising this issue and he said it will be activated within 2 hours. But nothing happen.
Today nykaa is having a sale and i am contacting their team since morning every executive said that it will be activated with 10 minute or 2 hours till 5 pm, and one of their executive replied it won’t be activated due to sale as if they are giving me any discount.

That 1850 rs is my money, if i had ask them to refund in my card i could have used it now, but being a loyal customer i asked for coupon and now they are denying that i cannot use it during sale. I did not get their logic.