Nykaa.com — online paid product not getting delivered

Aanchal Chilwal

from Mumbai, Maharashtra

Address:

Raigad, Maharashtra, 410210

Ticket number 3222851. Already filed a complaint. No action taken. Online payment done. Courier people not coming to my place to deliver. No courier people calling also before coming. Detailed address is given with landmarks. Again shared the address to them with attempt delivery date. They don't care. Customer service is very bad as no positive outcome is received. Just getting mails and messages that your order is out for delivery without doing actual delivery.

Dear aanchal chilwal, your nykaa e retail's shipment with awb no p[protected] is out for delivery and will be delivered today by wow express.

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Comments

Nykaa Customer Care

from Mumbai, Maharashtra

Dear Aanchal,

We apologize for the inconvenience caused to you.

We request you to allow us 24-48 business hours in order to resolve the issue.

Regards,
Team Nykaa

Nykaa Customer Care's reply, Feb 16, 2019

Dear Aanchal,

As per our delivery partner’s update, your order has been delivered to you on 13/02/2019.

We look forward to welcoming you back at Nykaa soon.

Debolina0705

from Pondicherry, Puducherry

I have received a text from Nykaa.com that I will be charged Rs.349 through UPI. I don't know why? I have sent a mail to Nykaa's customer support but got no respond.

Nykaa Customer Care's reply, Feb 16, 2019

Hi Debolina,

We are unable to locate any details under your name (Debolina0705) We request you to kindly help with the ticket number (complain id) so we can assist you in a better manner.