[Resolved] Nykaa.com — order not delivered and marked as solved

Sweta Chakraborty

from Kolkata, West Bengal

Address:

713216

I placed an order on my mother's name at nykaa on 7th of august. I was informed that bluedart will be deliviring the products on 10th august but suddenly after the whole day passed nykaa informed that they could not deliver the products due to my absence at provided delivery address but i was at my home full time. Anyways i raised a concern from the app's help centre and selected today's date to make the delivery but now when i am opening the raised tickets of my complains it is showing solved and i need to select delivery date from tommorow again. No one is bothered to solve my problem. They should retrun my money i don't want the products anymore. My order number is nyk[protected] ticket id -4854377

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Aug 12, 2019

Complaint marked as Resolved

After too much of mailing and raising concerns they just delivered products somehow in bad condition and the delivering partner agent denied their fault on delay in delivery and was blaming Nykaa saying the product reached them late whereas track records show that the product was delivered to their hub 2 days ago. Ridiculous management and troubleshooting of Nykaa. Didn't expected this from them atleast

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Comments

Nykaa Customer Care

from Mumbai, Maharashtra

Hi Sweta,

As per our delivery partner’s update, your package has been delivered to you on 12/08/2019. As you have mentioned that you have received the package in bad condition, we request you to please share the snapshot of the delivered product on [protected]@nykaa.com so we can help you in a better manner.