Nykaa.com — order not delivered since 1 month money deducted

I am really fed up from nykaa.com
I ordered 3products costing 695rs on 17march, 19. Money is deducted from my account.

Now it's approx 1month i am not receiving my products or money.

They mention on their site that delivery takes 3-4days, but see i am here with no product in hand.

I have called them day and evening talking to different representative but they say we can't do anything. We will raise high priority request and then next day they change the status to out for delivery and very same evening change it to failed delivery.

I didn't receive any call, message, mail from courier also if in case they cannot locate my address.

Neither nykaa is providing me the contact of india post.

I found a number of india post online but they never pick up the call.

Nykaa says they can't contact indicate neither i, then how will things work.

If they claim to deliver in 3-4days, and do not deliver for any unknown reason how should i deal with that.

Giving fake commitments on site is just making fool of people.

What a company is it?