Nykaa.com — Order not received/complaint not resolved

Address:

kanpur UP

Dear Nykaa,

I am regret to inform you that I am disappointed by the service provided regarding my prepaid items which i ordered on 8th july was not delivered to me. However, its showing that its been delivered on 8th july itself to a mumbai address.
Please note that shipment was dispatched on 13th July from Nykaa and I raised the concerned on 14th july.

Ticket No:[protected]

This is with reference to my order number NYK[protected]

The screenshot explains it clearly the date order confirmed date, shipment date and delivered date.