Nykaa.com — order number nyk[protected]

Address:

B-7, park view apartment, ward no. 1, Mehrauli, Near Valmiki Mandir, New Delhi, Delhi, 110030

I placed the above order on 7th august, the shipment had reached neb sarai, which is 30 minutes from my house (I live in mehrauli) on 14th august. I got an out for delivery message on 14 from courier partner wow express. I called the executive, who very rudely told me he will not deliver the order, that i have to meet him at some place near my house to collect the order.

I called nykaa, who said they will look into this issue, but sadly they haven't done anything about it. Since then i have raised multiple requests and called them and everytime they say they will deliver the products next day. Now, the status is showing as returned, which means wow express has returned the shipment without any reason or informing me. I paid for those products with my hard earned money. I belong to a middle class family. Please don't let nykaa steal my money, which i am now afraid they will, as they have not informed me anything and are giving a standard reply.