Nykaa.com — payment made order still not delivered

Address:

Kamrup Metropolitan, Assam, 781005

It's been a week since i was supposed to get my order. The customer care doesn't reply to emails and when caller, they say it will be delivered by today. It's been going on for a week. Moreover, they said they attempted delivery but i refused to accept the parcel when i got no calls nor text from the delivery executive. They scamed me and now won't even return my money.
Order no:[protected]