Nykaa.com — poor return policy

I had ordered an eyeliner from nykaa and had requested for a return the next day i received the product.. I had not even opened it.. After 4 days they rejected my return request... Worst return policy i have ever seen... Also they do not have have any option for returning an item... We have to go to the help center and then submit a request to return the item... Not at all satisfied with their service..
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Hi,

Apologise for the delay in correspondence.

Thank you for writing in regards to your concern.

As we are unable to locate any details of your order under your name (Maggi48), we request you to please email our support team at [protected]@nykaa.com with your Order Number / registered email ID /Contact no. so that we can address this at the earliest.

Regards,
Team Nykaa

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