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Nykaa.com — product not been shipped yet

I have ordered The Body Shop Vitamin E Lip Care SPF 15, on 17th April, its 24th April today and not shipped yet! How much long is it gonna take? This is the first time its taking so long to ship. Am i gonna get my product or what? I got a email saying it will ship in 3 days, but it hasnt yet. I hope i get my product soon. I mean its just a lip balm.
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