Nykaa.com — product refund.

I had requested for return of my loreal rich matte lipstick (Glamour fuschia). It had been picked up on 13th dec but still there is no update on my nyka account. I had tried contacting them through chat centre. But no help.. Please see into this matter. I want my refund as soon as possible.. Help me in getting that otherwise i will have to take some strict action.
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I ordered lakme illuminator brick in its broken totally im very dissatisfied with this do return this product and send me new

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