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Nykaa.com — product undelivered by nykaa

Order no : nyk[protected]
Ticket no : [protected]

I had ordered some item and it was supposed to be delivered on 17th june 2020. When the deliver boy had come he had asked me for the otp, i gave him and due to the current coronavirus situation, no outsider is allowed inside our society.
Later when i went to collect the product from the main gate i found it to be missing. Later i checked our cctv footage but couldnt find anything.
I raised a complaint on 18th june and the ticket number is mentioned above but still now i havent got any response and everytime i am calling the customer care and mailing them they are not answering properly and everytime saying we are looking into it and we will inform you.

This is really a pathetic and unresponsive service from nyka.
Updated by subhasish23 Jul 04, 2020
Any update..still have not got any response
Updated by subhasish23 Jul 04, 2020
Still the same update as below :

From: Sajjad Alam <[protected]@nykaa.com>
Sent: Sat, 4 Jul 2020 11:42:54 GMT+0530
Subject: Re: POD ISSUE[protected]NYKAA ORDER NO---NYK[protected]

Ticket No:[protected]

Dear Susmita,

Thank you for writing in regards to your concern.

We would like to inform that we have escalated this issue to the relevant department and we are closely working in
getting this resolved.

We appreciate your patience and understanding.

Note : Nykaa DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number either through Calls/SMS/WhatsApp/Surveys/ mail/Link or any other means. Please report suspicious activities to [protected]@nykaa.com .


Regards,

Team Nykaa

www.nykaa.com | Your Beauty. Our Passion.



From: Sajjad Alam <[protected]@nykaa.com>
Sent: Sat, 27 Jun 2020 12:46:43 GMT+0530
Subject: Re: POD ISSUE[protected]NYKAA ORDER NO---NYK[protected]

Ticket No:[protected]

Susmita,

We would like to inform you that we have forward this to our relevant team and shared your details.

We will make ensure that the same is resolved on priority and assure you for a positive revert on it.
Kindly accept our profound apology for any inconvenience.

We truly appreciate your patience and understanding.

Note : Nykaa DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number either through Calls/SMS/WhatsApp/Surveys/ mail/Link or any other means. Please report suspicious activities to [protected]@nykaa.com .



Regards,

Team Nykaa

www.nykaa.com | Your Beauty. Our Passion.


====================================================================================================================

From: Shadab Ahmad <[protected]@nykaa.com>
Sent: Tue, 23 Jun 2020 13:58:58 GMT+0530
Subject: Re: POD ISSUE[protected]NYKAA ORDER NO---NYK[protected]

Ticket No:[protected]

Thank you for writing in regards to your concern. (OR) As per telephonic conversation.

We would like to inform that we have escalated this issue to the relevant department and we are closely working in getting this resolved.

We would like apologize for any inconvenience caused and appreciate your patience
"} " data-sheets-userformat="{ "2":15357, "3":{ "1":0}, "5":{ "1":[{ "1":2, "2":0, "5":[null, 2, 0]}, { "1":0, "2":0, "3":3}, { "1":1, "2":0, "4":1}]}, "6":{ "1":[{ "1":2, "2":0, "5":[null, 2, 0]}, { "1":0, "2":0, "3":3}, { "1":1, "2":0, "4":1}]}, "7":{ "1":[{ "1":2, "2":0, "5":[null, 2, 0]}, { "1&qu ot;:0, "2 ":0, "3 ":3}, {"1 ":1, "2 ":0, "4 ":1}]}, "8 ":{"1 ":[{"1 ":2, "2 ":0, "5 ":[null, 2, 0]}, {"1 ":0, "2 ":0, "3 ":3}, {"1 ":1, "2 ":0, "4 ":1}]}, "9 ":1, "10 ":0, "11 ":4, "12 ":0, "14 ":[null, 2, 0], "15 ":"Calibri ", "16 ":11}" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: Calibri, Arial; text-align: center;" >Dear Susmita,

Thank you for writing in regards to your concern.

We would like to inform that we have escalated this issue to the relevant department and we are closely working in getting this resolved.

We would like apologize for any inconvenience caused and appreciate your patience

Note : Nykaa DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number either through Calls/SMS/WhatsApp/Surveys/ mail/Link or any other means. Please report suspicious activities to [protected]@nykaa.com .



Regards,

Team Nykaa

www.nykaa.com | Your Beauty. Our Passion.
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    Customer satisfaction rating
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    Complaints
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