Nykaa.com — product wrongly delivered to someone else

My order no nyk[protected] has been wrongly delivered to some one else. Initially my product couldn't be delivered stating wrong address. Now i've been informed it has delivered, that to the wrong person. I had paid 2780 on the products. Both nykaa and the courier company are responsible for this. Humble request you to take action on this. - geeta
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Hi Gits,

As we are unable to locate any details of your order under your name (Gits223), we request you to please email our support team at [protected]@nykaa.com with your Order Number / registered email ID /Contact no. so that we can address this at the earliest.

Regards,
Team Nykaa
I have called multiple times fr the past week they told it will be delievered today again tom they told tge samen fonally my product haps returned so much frustuated in nykaa I wont ever buy anything from here ya delievery system is so horrible
Nykaa Customer Care's reply, Sep 25, 2019
Hi Heelina,

We regret to hear this.

As we are unable to find any details of your order under your name (heelina), we request you to please email our support team at support@nykaa.com with your Order Number / registered email ID /Contact no. so that we can address this at the earliest.

Regards,
Team Nykaa
My Order NYK[protected] with 1 item(s) worth Rs.221 has been placed.
The company deducted double the amount via using UPI.
At first when I payed there was no confirmation message and app didn't show that there is a order I made so I ordered again and paid again.
Kindly contact me so that my issue will get resolved.
Nykaa Customer Care's reply, Sep 25, 2019
Hi Indranil,

Thank you for writing your concern.

We would like to inform you that the refund was initiated from our end on 18/09/2019. The amount will reflect in your bank account in the next 1-2 business days.

As we have checked, your issue has addressed by our customer service personnel. Please do refer to Ticket #5353735 (email) for more details.

Regards,
Team Nykaa

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