Nykaa.com — products are not delivered

Address:Mumbai City, Maharashtra, 400013
Website:www.nykaa.com

I had placed a prepaid order on 04 Oct and received a message on 05 Oct 2018, that i will receive it the same day. i waited in office till 7.45 pm but no one came. i received a message at 8.16 pm saying product was delivered. AS it was an office address I assumed it was handed over to someone, which i havent authorised. I came back to office next day and checked there was nothing. i still checked everywhere but no one had received it.

after complaining, i received a mail from Nykaa with Proof of delivery, a cross for a signature no name of person mentioned.

This is the most ridiculous way to deliver products, i have lost my money.
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Hello

Why does it shows fail delivery attempt when it was already delivered and I'm using the product Right now? It has happened twice now and I'm concerned about that .
I hope you guys will look at the problem.

Thank you.

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    Nykaa.com Phone
    +91 92 2220 1010 [Customer Care]
    Nykaa.com Address
    104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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