Nykaa.com — products were missing in the order box which received

Address:560077

Hi,
As i had order 9 items from nyka, and the delivery happened yesterday night. But when i saw my orders it was only 4 out of 9, soon after i raised complain too. Den nyka said they need 24 hrs for investigating the secne.
And today i got answer saying that they can't help me out as they had send the correct items only.
But for me my money is important.
And how they can think that i am fooling them.
Firstly they first aim should be customer satisfaction not just saying that it's not their faults.
Plz help me out in this scenario.
Kindly do the needful.

Thank you.
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Comments

Hi Babitha,

We would like to inform you that, the refund has been initiated from our end on 21/03/2020.

The amount should have been reflected in your bank account by now. We request you to please check the transaction details with your bank once.

Hope this information is helpful.

Regards,
Team Nykaa

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