Nykaa.com — received fake product | |
I have ordered (Id - nyk[protected] mcaffeine sunscreen 2nd time but this time the bottle is different and solution is quite off white in color i checked carefully i saw the product was over tagged previous tag was torn and the new one was pasted over it. I don't think the product is genuine even if it is they have played some cheap games with mfd tag and might have send expired one. This is unexceptable if that's an expired product it may damage skin as well. Very disappointed by nykaa
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+91 92 2220 1010 [Customer Care]
104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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Please accept our sincere apologies for the error in your delivered order.
Our shipments go through rigorous quality checks before they leave our warehouse. In the rare cases that such issues occur, we consider it our utmost priority to ensure strict action is taken.
We would like to inform you that we have escalated the issue to the relevant department. We request you to allow us 2-3 business days in order to resolve the issue.
Regards,
Nykaa Team.