Nykaa.com — received unpacked or duplicate item

pawan1975

from Hyderabad, Telangana

Address:

Secunderabad, 500017

I have received wrong item and it's unpacked that is duplicate item i don't know but nothing mention item name expire and nothing and it's totally different colour
I have made complain and i share the item details by mail but now they are not accepting my return request telling to me it's used item, i told lot of time its not used i got it that only without packing and different colour but they are not listing at all its not a big amount but service and item quality is very bad pls i request u take some action
Regards
Pawan

+1 photos

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Feb 21, 2019

Updated by pawan1975 Pls take it back and refund my amount

Feb 23, 2019

Updated by pawan1975 Still no response from nykaa I think they have no effects of which I made complain
Is consumer helpline is doing something or we are fool to making complain on helpline

Feb 25, 2019

Updated by pawan1975 My complaint email id is [protected]@gmail.com
I am sending u image of Bill copy

Mar 04, 2019

Updated by pawan1975 What happened now no reply I have send u all snapshot i[censored] want I will share snapshot of duplicate item which u have send to me here also

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Comments

Nykaa Customer Care

from Mumbai, Maharashtra

Hi Pawan,

We regret to hear this.

As we are unable to locate any details of your order under your name (pawan1975), we request you to please help us with the ticket no./ complaint id so that we can address this at the earliest.

Regards,
Team Nykaa

Nykaa Customer Care

from Mumbai, Maharashtra

Hi Pawan,

Apologise for the inconvenience caused to you.

Request you to help us with the ticket no. (complaint id) which you have made on [protected]@nykaa.com so we can assist you in a better manner.

Regards,
Team Nykaa

Nykaa Customer Care

from Mumbai, Maharashtra

Hi Pawan,

As per our telephonic conversation on 26/02/2019, we had requested you to attach the required snapshot of the delivered product across to the email which was sent to you, so that we can initiate an internal inquiry.

Regards,
Team Nykaa

pawan1975's [Complaint's author] reply, Mar 1, 2019

I have emailed to u and I have send u all snapshots also pls see it and update me

pawan1975's [Complaint's author] reply, Mar 4, 2019

What happened madam now no reply

Nykaa Customer Care

from Mumbai, Maharashtra

Hi Pawan,

We apologize for the delay in reply.

This is to inform you that your issue has been resolved. Please do refer to Ticket #3326352 (email) for more details.

pawan1975's [Complaint's author] reply, Mar 5, 2019

Ok thanks