Nykaa.com — refund and the customer service team

Address:

Nagaland Cricket Stadium 5th Mile, 797112

I am having a worst experience with nkyaa. First, the delivery partner won't call and at the end of the day we get a failed delivery message.
Secondly, all the customer service team keep saying to wait for 24-48 hours, every time we raise a complain.
And the worst part is, it is so difficult to get back the refund. I've got the mail saying that the refund has been initiated in my account on 8th of april 2019. Which will be reflected in my account within 5-7 working days. Come on nkyaa today is 22nd of april 2019. Where is my money?