Nykaa.com — refund not reflected into my account

Nykaa.com — refund not reflected into my account

S Spoorthi Hegde from Mangalore, Karnataka

I had returned 2 makeup kits as the quality was too bad, the order number is nyk[protected] and the amount of refund is ₹340. I had contacted their customer care and the reply is that they had credited the amount on 6th august 2019 but today is 13th august and the amount is not yet reflected to my account and fed up with dealing with these people who takes the amount as soon as they deliver the goods but does not credit the amount as soon as we return it. Was this information helpful? No (0) Yes (0)

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Nykaa Customer Care

from Mumbai, Maharashtra

Hi Spoorthi,

We apologize for the inconvenience caused to you.

As we have checked, your issue is been addressed by our customer service personnel. Please do refer to Ticket ##4928384 (email) for more details.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Shikharai

from Delhi, Delhi

Payment not refunded for failed payment of 27th July 2019. Already reported on mail but proper response is still not received

Nykaa Customer Care's reply, Nov 4, 2019

Hi Shikha,

We apologise for the delay in the update.

As we have checked, your issue has been resolved by our customer service personnel. Please do refer to Ticket #5113892(email) for more details.

For any further assistance, please feel free to write to us on support@nykaa.com

Regards,
Team Nykaa

Jyoti Virk

from Mohali, Punjab

I ordered total repair loreal shampoo ( which was on sale with conditioner ans serum) from your site.. It was my first experience. I received already opened shampoo and conditioner other products were soo sticky because of it.. Is give very bad experience and doubts.. So please before packing product check it carefully..