Nykaa.com — refund still not come - item returned more than 45 days back

Subject: fw: [nykaa] re: your order number[protected]

Dear sir / madam

This is shannon's father stany jovin menezes requesting the refund agaisnt the damage product returned to your company. Earlier my daughter has submitted mistakenly atm number instead of bank account number and later she has amended and sent correct bank account number and bank statement for your record. Kindly go through the below trailing mails and as of now there is no positive reply at your end.

We are regular and happy customer for your nykaa products from your stores and in view of customer service we are not very happy about your response and it creates bad image of your products.

Having said that, i would request you to take action and refund the amount after receiving this mail. Kindly let me know the reasons for the delay.

Shannon's bank account number
1) account holder name: shannon jean menezes
2) name of the bank: state bank of india
3) manipal branch
4) account number: [protected]
5) ifsc code: sbin0004426
6) menezes. [protected]@gmail.com