Nykaa.com — regarding order no. nyk[protected]

NehaS8873

Address:

380054

Dear sir,

I have received my order item on 4th jan, 2020 but product quality was so chip and worthless. So i want to apply return and get refund for the same

If customer not satisfied about the product. So they want to be applying return. But your online application portal showing like that doesn't applying return. If i can not use it so why i can't applying return. This is very ridiculous system in nykaa.

I am very disappointing about your policy. Please get me refund for my money back. It's a cheated from customers.

Regards,
Neha shah

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Comments

Stuti Angel Haqq

4 items from my order are missing and it's been paid for. The stupid team is not doing anything about it.
it's been more than a week.
The customer care keeps telling me 2-3 days more and stuff like that but NOTHING is being done. No replacement nor refund.

Nykaa Customer Care's reply, Jan 11, 2020

Hi Stuti,

Thank you for writing your concern.

We would like to inform you that the refund has been initiated from our end on 06/01/2019. The amount should have been reflected in your Nykaa wallet by now.

For any further assistance, please feel free to write to us on support@nykaa.com.

Regards,
Team Nykaa

Nykaa Customer Care

from Mumbai, Maharashtra

Dear Neha,

Thank you for writing your concern.

As we have checked, the product has been picked up and the refund will be initiated within 24 business hours. Therefore, it will reflect in your account in 5-6 business days.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa