Nykaa.com — store manager misbehaviour

Address:Pheniox mall, Bareilly, Bareilly, Uttar Pradesh, 243001

This complaint is regarding nykaa bareilly, up store.
Have purchased a kajal, but that kajal after applying was geeting tears and is very uneeasy to use on eyes. Normally i gave my feedback for the product, their satff said u can change i[censored] want, i asked is it okay to change cosmetic becuase many cosmetic companies don't deal with exchange, she said no u can change as that product is not suiting.
I went to change the other day their store manager was soo rude that she did'nt even talked properly, i have thrown that new kajal in dustbin then and their, as money is not important but the behaviors towards customer is important.
I will never going to that store again in my life
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Nykaa such a pathetic website for cosmetics . charged me fully took all the money and did not send me products worth rupees 2000 ...its my hard earned money plz chk order number NYK[protected] ...I complaint so many times emailed also and spoke to so many people no result
Hi Priyanka,

Apologies for the delay in response.

We regret to heat this. We request you to please help us with the order number or copy of invoice so we can forward your complaint to the relevant team.

We look forward to hearing from you.

Regards,
Team Nykaa

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