Nykaa.com — transaction failed! money deducted

Address:Kolkata, West Bengal, 700041

Hi! I placed an order just 5 minutes back at Nykaa which has an amount of 5328/- I made the purchase using my hdfc credit card. I opted for the 9months Emi plan. However, it showed me as the payment failed but the amount got deducted from my card!

I am attaching a screenshot of the message I received from my HDFC bank. Please HELP ME WITH THE SAME at the earliest.
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Hi Shalini,

As we have checked, your issue has been resolved by our customer service personnel. Please do refer to Ticket #5650131(email) for more details.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa

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