Nykaa.com — tried placing order money got deducted but order did not get through | |||
On 14th feb night i tried placing an order through nykaa website. The site was not working properly. But it got through and i filled up my bank details. Money got deducted from my allahabad bank account but no msg regarding order confirmation. Sms attached for your reference Thanks Dr sharmistha majumdar Misumi salon and spa "your a/c xxxxxxx0546 is debited through atm card by rs. 1, 343 total bal :...15/02/2020 — 14/02/20 23:33 - alb" When i contacted nykaa they said money has not come to us. My bank state ment shows money got credited to nykaa. I requested nykaa to refund the money but they said contact your bank. Till today money has not refunded to me. Was this information helpful? | |||
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+91 92 2220 1010 [Customer Care]
104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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We regret to inform you that there was an issue in processing the payment from the third party/bank and therefore your order was not placed.
In most cases, any money deducted for failed transactions is reversed within 24-48 working hours. We request you to contact your bank, for any further details regarding this transaction.
However, if the amount is not credited yet to your account, we request you to please email us the snapshot of your bank statement (in PDF format) from the date of deduction to till current date on [protected]@nykaa.com
We look forward to hearing from you and appreciate your patience and understanding.
Regards,
Team Nykaa