Nykaa.com — wrong price charged and no response from customer care

Address:248001

I was charged more than the labelled price for a product (shampoo).
I register complaint with their customer care.
My ticket id : 1847764.

After the complaint I got a system generated email that our customer care will contact you within 24hrs.

I didn't got any reply in 24hrs, so I wrote them again, again no reply.
I wrote third time and still no reply.

Poor customer service by Nykaa.
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I placed an order worth rupees 757 on April 21st on Nykaa.com. The money has been debited from my account, but the order is not placed...!! Please resolve it immediately. I never expected this sort of behaviour from Nykaa... I saw many other people with the same complaint...Please respond with prompt action

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