[Resolved] Nykaa.com — Wrong product delivered

2 Reviews
New Delhi, New Delhi District, Delhi, India
I have received a wrong product from Nykaa.com.
I have emailed them many times but they have not responded.

My order number is -ORDER #[protected] . This happened on 9/06/2016.

i have ordered a Richfeel Brahmi Hair pack worth 550Rs from Nykaa.com
instead they delivered me Richfeel Shampoo worth 150rs.

The invoice is clearly stating the product is 150rs.

When ever i call them the customer support tells me to email with the attachments and they will respond in 48hrs. but they are not responding to my email as well.

I want a refund .


Wrong product delivered
Wrong product delivered
Complaint marked as Resolved Jun 29, 2016
Thanks Nykaa
Complaint comments  1 Comment     Updated: Share0Tweet0


Dear Divya,

Thankyou for providing the details. We always ensure rigorous quality check but somehow a wrong product was delivered to you. We sincerely apologies for the inconvenience. Also the support team has responded to your mails and I hope we have provided a satisfactory resolution. For any concern you can write to us on [email protected] and we will surely help you. :)

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    +91 92 2220 1010 [Customer Care]
    104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
    Nykaa.com - Wrong product delivered