Nykaa.com — wrong product delivered then ordered for twice

Address:Morbi, Gujarat, 363642

I have ordered two different prepaid products on different dates
Naykaa has delivered me wrong product then i have ordered
I asked for the replacement which they denied
I requested for reverse pickup from the same address they had delivered n they r saying that in my area this facility is not available n forcing me to provide alternate address as i don’t have any other address of relatives friends n even office too bcz i have all of them in same area in which products have delivered
I agreed for self courier for which they will pay bt not in my naykaa wallet or not in my registered account they r forcing me to have the courier charges in coupon form only
It’s their mistake still i have to suffer from the day i have delivered wrong products
Though it’s their mistake still forcing me to follow their convenient option
So useless products i have received n my money is not going to return by them
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My refund amount is 584/ is nykaa .com
Reference no is 30325082 this innisiate 9th may but not show my account

So i will request to you

Please do the needful

Canara bank mandvi branch
Mob no [protected]
307om society
Vakola dhobhighat road santacruz

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