Ola Cab Services — irresponsible behaviour of ola services | |||
Dear team, i have booked ola suv services yesterday at 1700 hrs in advance for cab at 2045 hrs from new bowenpally, secunderabad to rajiv gandhi intl. Airport as my daughter along with her luggage (3 large suitcases & cabin baggage) and my grand son aged 4 years. The same was done in advance to overcome any last minute hurdles for the flight mh 199 at 0015 hrs (2nd mar 2018) I also got a confirmation mail stating that the drivers details will be sent shortly. Also got a confirmation vide otp 6694 and drivers name satyanarayana n with mobile no [protected] will arrive in maroon enjoy ts 10 ua 3832. To my utter anguish on calling the driver at 2030 hrs the driver said he did not get any such details to him for the trip. On calling the customer services mr. Santosh, who was very casual and never bothered to do anything said he will try to check and come back after 30 minutes. Keeping in view my international flight timing ola behaved irresponsibility and never bothered to fulfill the commitment they are supposed to serve the customer. My daughter would have missed the flight owing to cancellation of her ticket costed about 1.0 lakh ruppes (2 tickets) and lot of other commitments due to ola irresponsible behavious. I though to taking the issue to the court of law for your irresponsible behavior and loss incurred. Imagine you in my place and take action against the person who are responsible for the issue. You may note from my records the amount of business i have given to ola. It is really a shameful act on the part of ola services during the above time mentioned. The support staff responsible including the manager, who refused to speak to me, may be taken to task and the same be updated to me. Else i will be compelled to take further course of legal action. Regards Bvr murthy [protected] Was this information helpful? | |||
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