Ola Cabs / Ani Technologies — about cab driver approach

Address:

620001

I booked a cab from my home location (Near fiverose mahal main road, trichy) to destinate thiruverumbur.
Driver number and otp received via app.
For confirmation i called the driver and told him that we (My whole family including oldage and new born) are waiting in prior location main road and the driver too agreed to come.
We waited for more than 20min with whole family in hot sunny day in a main road and again i checked the app for his location but to our shock found that he cancelled the trip without any prior information.
When i tried to call him to ask for the reason of cancelling, but without any answer he blabbers something.
Note : we whole family waited in prior main road while booking and waited for more than 20min.
Please take necessary action against him because if i alone or youngs boys/girls there in that situation then its okay fine but the oldage people along with newborn baby waited in hot sunny main road.
Cab driver number : +91 [protected] purushoth
Date : 22/09/2019
Location : beemanager, trichy