Ola Cabs / Ani Technologies — cancellation fees charged without reason

Address:

Khordha, Odisha, 751016

I booked an ola cab. The cab called me to ask the destination and as soon as i informed he dosconnected the call. The cab driver cancelled and i had to pay the fee. How is it my fault and why do i have to pay? Service options are available in the app but it can't be afforded and above it extra charges are taken without reasin. This is sheer exploitation. I would want the service to apologise for the inconvinience and my money back.