Ola Cabs / Ani Technologies — cancelled trip

Address:

Thane, Maharashtra, 401203

My wife was terribly ill this morning and she couldn't travel by train due to hugh rush at peak times. I decided to book an ola ride for her from nallasopara east to vasai west sai nagar. I didn't enter my location manually, the gps detected it, and i only selected my destination point. I was standing beside my wife while i was bookig this ride. Once the ride was confirmed, i left my wife on her own to travel. 10 minutes later the driver tells us that he was waiting for us in west. I booked this ride from east, so how the hell can you incorrectly detect my location. The driver eventually cancelled the trip, and i'm sure that your company has also charged me a penalty. I want a senior manager to reply to my complaint or else i will escalate this matter further.

I have attached a screen capture of my phone that clearly displays that i was standing in the east while the ride was booked