Dear team,
It's highly disgraceful for customers that no support is being provided on the app. It's been more than 3 days of having raised an issue. And no satisfactory revert!
I travelled from Kolkata airport to my residence on 14th May 2022 opting for payment through gpay. The driver, who was in dire need of cash, requested me to pay cash and assured me that he would change the payment method and disclose cash payment directly to driver. So i paid him the cash.
But thereafter, it's been 5 days that the app shows me payment pending. It's really very disregarding that even after having raised an issue, there was no satisfactory reply.
It reflects like as a scam now! That you wish to steal money from the customer.
Since ola support was not helping I tried calling the driver twice. Both the times he answered the call and assured that he has reported of having received cash from me.
Obviously this is intolerable. I have tried all ways and means to reach you but no satisfactory reply. And this is my last hope.
I have also share the recording of my conversation with the driver wherein he is admitting the cash paid to him and the settlement done by him on the app. This has been shared on email ids [protected]@olacabs.com and [protected]@olamoney.com.
Wish the team would help me get my issue resolved asap.
Warm regards,
Payal Bharwani
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