Ola Cabs / Ani Technologies — charged a very high extra fare for additional kms and time for outstation ride although travelled very few kms due to a medical emergency.

Address:

Kolkata, West Bengal, 700109

Please see attached the breaking of the charges ola cab has applied for my outstation ride thoroughly. I have charged for 236.72 km, although i have only travelled for 75 km as after only the 37 km of my outstation trip, we have to return back to pickup location due to a medical emergency.

It is totally unjustified that i have to paid for additional distance 162 km (Which i have not travelled in reality) and additional time fare for 1 hr as this type of situation or, delay may happen if there is any road accident on highway or, any medical emergency.

Also as per ola outstation policy the rider should be charged for the base kms as shown on the app before confirmation of the the booking if the outstation trip is not complete or, cancelled in middle.

But they have charged me the base fare as well a very high additional fare.