Ola Cabs / Ani Technologies — charged for extra km

Address:	Mumbai City, Maharashtra, 400062
Website:	www.olacabs.com

As an regular ola customer and by knowing that ola is the best service provider we have took the ola cab from mumbai international airport to bhayander west distance of around 26km and we arrived to the destination in 64 minutes (The copy of invoice attached for reference), and the time of booking the estimated ride price were showing rs. 670, but to my surprise this is the first time i can see in the ola they charged me for 189 km and ride amount of rs.3440/-, which is at not possible, how a car can cover the distance of 189 km in 64 minutes.? There were huge lacuna in software and that need to be address to save the hard earned money of daily commuters.

Although to resolve this issue we called the ola call center also and discuss about the issue and as per there instruction we paid rs.1000 to driver also, but the balance amount is still showing payable that is rs.[protected], my request to take the action about the gap in maintaining software systems and reverse the extra amount charged to me immediately and get the compensation from company for harassment we faced in the midnight with the family due to incorrect systems of company.