Ola Cabs / Ani Technologies — charged twice for the same ride in hyderabad

Address:

50070

I booked an ola micro cab for my mother on april 02, 2018 10:32 am crn[protected] from vanasthalipuram to osmania university. After the ride, my mother has paid rs. 281 in cash. Also, the same amount was deducted from my ola wallet, which meant i paid twice for the same ride. Within an hour, i reached out to the driver and asked him why this happened. He told he would talk to his company and see that my money is refunded. But that din't happen for 2 more days, and on 5th april, 2018 i called the customer care. They responded that they will escalate this issue and asked me to contact the driver again. I spoke to the driver who assured again that the company will look into it and refund it. I called the customer care again on 14th april, 2018 who now say that they wont take any action nor refund my money because i called them post 72 hours. As i said i reached out to the driver immediately within less than an hour of end of the journey, how would i be blamed for not calling them within 72 hours?
Reaching out to the ola customercare or the driver, it is all the same for the customer.