[Resolved]  Ola Cabs / Ani Technologies — Charging wrongful fare and providing Pathetic customer support

Address:

Bangalore

I am tired of being robbed of my money through OLA Cabs.

I have reported a fraud transaction of Rs 45 in Bangalore, a couple of months back and the executive, who called me, assured that such mis-happenings will never happen again.

But here we are again, I tried booking a cab from Delhi Airport and the Drivers cancelled the cab after asking for the destination, however, a couple of those highly unprofessional drivers didn't cancel but kept the booking assigned for longer, even after he (Mr Bindeshwar Prasad) told me that he will not go but failed to cancel the ride, which had me charged Rs 50.

After that, one of your star Driver (Mr Shiv kumar) reached the pick up point, asked me for the OTP and after punching in the OTP he realized that he can't go to the Destination and he could only stop the ride, which by the way charged me Rs 240.

This is highly unprofessional and insane that the customers will have to bear the cost for your unruly Drivers' mischievous acts.

Now, I see one cancellation charge on my ride details and constantly getting sms to clear the pending dues (Rs 240) for my previous ride. Apparently, I can not book any ride without clearing the dues on my OLA account first.

On top of it, I don't even have the option to contact OLA support over the voice call, so someone could check on the Drivers misbehave. It all doesn't end here:

There's this one time, when I asked my girl-friend to book the OLA ride for me, at around midnight from HSR to Electronic city, Bangalore. The driver reached the pick up point, he was watching porn on his mobile with the audio connected to the Car speakers. I was wondering what if my girl-friend would've taken this ride instead of me, since she booked the OLA cab through her OLA account and the OLA driver came all prepared to commit a heinous crime that night.

It's totally unsafe for any passenger, what more your drivers will do to a female passenger in the wee hours?

I am so done with this ever-robbing OLA service and have decided to rather go with some sincere cab service provider like UBER.

You guys should feel ashamed of what you're doing to your customers. Ola is the most pathetic Cab service, I've ever experienced. You guys disgust me to the core.

Does any law apply to such unprofessional service providers?

Awaiting some strict action!