Ola Cabs / Ani Technologies — cheating as excess money charged by both old and, driver refund denied.

Address:	400053
Website:	www.olacabs.com

Hello,

This is extremely outrageous and blatant fraud being committed from ola's end. Do not trust ola neither their driver's rated 4.8!
Here is what happened during my latest ola ride.

1) i booked ola for my father and i opted for upi payment, the amount specified was 394.
2) as mentioned by my father, all the way the driver was busy speaking on call to someone and was hardly any dutiful, i am surprised at his 4.8 rating.
3) when my father reached the destination, he was asked the fare amount in cash and he paid the driver rs.500 to which the driver did not even return the balance cash of rs.106.
4) at home, when i opened the ola app, i was forcibly asked to pay rs.394 via upi despite of the payment being done in cash as specified in point 3.
5) i called driver first to verify that whether payment was done and he admitted that cash payment was done, shamelessly without even specifying that he received extra rs.106 amount, then i called customer care regarding this and the representative told me to clear upi payment and everything including the excess payment of 106 (Excess cash amount)+394 (Done by upi) =500 will be refunded to me and that i did not need to be worried about it.
6) now i receive mail from ola that i am not liable to receive any refund from you, what nonsense is this? I have never seen such fraudulent experience from ola and seems like everyone including ola and the driver itself is involved in duping customers money. Confirm it from your driver and return back my money asap you cheaters! Was regularly opting for ola rides and never had an experience like this, never ever going for these ola cheaters again! Return my money! This is so wrong and upsetting!

My email id used for booking: [protected]@gmail.com

Driver details:
Name:mohammad shakil
Contact number:[protected]
Car:white swift dzire
Crn:[protected]