Ola Cabs / Ani Technologies — Cheating with cancellation charge

Address:	411021
Website:	www.olacabs.com

I had booked a cab through Ola in Ola Share category on February 15 2017 Wednesday at 9:30 AM(OSN[protected]. Once the booking is done the driver immediately started the boarding timer though he was very far away from my location. And it was showing the timer as 11 minutes to board. As a regular Ola cab user I know this was not right for the driver to start timer if he hasn't reached the location. I called the customer care immediately and told about this. They told me that they have marked an offence against the driver and I could cancel that booking and book another cab.
The timing of this call was somewhere around 9:31AM IST 15-Feb-2017. (It took a few seconds to talk to customer service executive)Then I enquired whether any cancellation fee would be charged for this. The response was even if I am charged I can get the refund through the Ola app refund process. Trusting this conversation I cancelled the cab and booked another one. I was charged a cancellation charge of 25 INR.

After some time I tried the process for getting the cancellation charge refund through the Ola App. But whenever I try it was saying "Sorry this booking is not eligible for cancellation fee waiver". I notified to the customer service through phone and through mail about this. Their response was if system doesn't allow it they can't do anything about it.

I had cancelled the booking only after the assurance given to me from the customer care service. Now after that If they say "if the system doesn't allow it they can't do anything" is a breach of contract against the customer.

I called them many times for registering the complaint and I was at loss of the calling charge as well as their number is not toll free. On mail they are not responding now.

Please take necessary action against the Ola cabs. On false promises they are making profits.

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