Ola Cabs / Ani Technologies — chennai - ola driver complaint

Address:

Bangalore, Karnataka

Hi, sir / madam..

I was travelling to chennai on friday, 21-july-2017 and booked an ola cab for my travel from the chennai domestic airport to my hotel grand cascade in periamet area.

The purpose of this email, is to share my experiencing my travel in ola cab no. - tn74am - 7375 from drop from chennai airport - arrival to grand cascade hotel, periampet.

On boarding the cab with my family, i requested the cab driver (Prabhu) to increase the ac temperature from 1-point to 2-point.. He refused to do the same stating that he doesn't have diesel in car.. (Despite have 3 fuel bars out of 8 bars whilst boarding the cab and till drop-off point) and since i was making payment through ola money and not giving him cash, he could not buy fuel for the car and hence, he cannot increase the temperature.

I would like to share that this is the most lamest excuse i have heard from any ola driver till date.in case he did have fuel issues, he should not have accepted the booking request.

Also the driver was acting smart and spoke rudely interrupting the conversation between me and my family when i tried explaining why he wasn't increasing the temperature from 1-point to 2-point and said me not to forget that i was in chennai.. To which i was forced to revert that i had firends and family in chennai too and they would put him right by explaining things to him in tamil, if required.

I would like to highlight that i was travelling with my family and not travelling free or on discounted fare payment.. Then why should i be subject to such kind of behaviour and in-convenience after paying the full fare..

I have travelled with your other cab aggregator companies in other parts of the country and have not received such harassment from their drivers ever.

It is only my humble request to kindly look into the matter, please and ensure that the ola drivers are not misbehaving with their customers and are trained properly to avoid any inconvenience or harassment to customers.

Thank you.

Regards,
Abhishek jain.