Ola Cabs / Ani Technologies — complaining about driver and the ola management

Address:

2A Motilal Basak lane, Kolkata, West Bengal, 700054

Today on 6.7.19 at 12.12 pm i booked an ola cab from 2a, motilal basak lane to j. K. Millenium centre, jawharlal nehru road

When it was showing 2 min, i called a driver (Manoj kr seth - contact no. [protected]) theta where are you?

He replied that he is having lunch right now and it will take around 40 min

I got so much tensed that i am getting late for an important appointment and he is saying that he is having lunch right now so it will take 40 min. I have a proof for this and i can show you the proof of recorded calls where he was saying that he is having food right now

I scolded him that if you knew already that you are going to have lunch then why did you accept my booking. You should not have accepted that time itself. Then he cancelled the trip (Crn no. [protected])

I have an very important appointment with the client place which i was not able to reach in time and after reaching late, i lost the contract and incur huge loss.

Sir pls let me know who is going to bear the loss. I am really frustated by ola company as because this is not the first time of harrassment

In so many cases they left us not at the right destination, they took the fare at the staring and then left us in the middle and said my gps is showing the address till here only. Even though my booking was done exactly as per buiding no area no but they wont take us to right destination

They sometimes wrongly charge the cancellation fee even though the fault is of driver and 5 min not yet expired

They started charging cancelllation fee as means of their income. Instead of doing rides after booking they harrasss the people in such a manner that after getting frustated the passenger himself cancelled the trip and then they charge cancellation fee

I have lot of complain against them for harrassment

Kindly look into this matter and take strict action against them