Ola Cabs / Ani Technologies — complaint against the unwanted inflated fare of outstation cab

Hi team,

I've two complaints again ola, for which i don't want you to mail me back, rather call me immediately on my registered contact number [protected], because i don't want to waste my time in exchanging mails for days:

1. First of all, why is there no toll free number to connect with ola customer care?
Exchanging mails on the ola email id doesn't resolve the customer's query instantly.

2. On last wednesday 1st jan, i booked for outstation ola cab (Mini) from lucknow amausi airport to my home in kanpur for 8th jan (That means a week before), for which the estimated rate shown was rs.800-rs.850. However, when i finished my ride to my home on 8th jan, total fare i ended up paying was rs.1375. Additionally i also had to pay toll charges worth rs.80, which is never paid by customer, so at the end of the day, i paid rs.1455 in total, against the quoted fare of rs.800-rs.850 at the time of booking.

Why there's more than 80% surge in the fare? It's a fraud you guys did. Is this the way you cheat your regular passengers?

The distance between lucknow amausi airport and vaibhawi lawn, barasirohi, kanpur is 86 km. How come in the attached screenshot, driver drove for 126 km (Which means 40 km extra). Why did he opt for this such a long route?

I didn't fight with driver, because i was with my pregnant wife, and didn't want to create scene that time.

Now even if you guys give the excuse of change in route, i never asked for a specific route. What i booked for, was to be dropped to a specific destination in the previously agreed fare of rs.800-850. That's all.
Even if there's a slight surge in fare, it can never be 80%.

Better you guys first of all call me immediately, and refund the extra amount you charged without my consent.

Looking forward to hear from you asap.

Thanks,
Rishabh mishra
[protected]
Email: rishabh. [protected]@bimtech.ac.in