Ola Cabs / Ani Technologies — crn - [protected] ola lux scheduled ride, the cab did not arrive. poor service

JKG@1

from Chennai, Tamil Nadu

Address:

Mumbai City, Maharashtra, 400053

I had booked ola lux (Mercedes, bmw, audi, accord) rental for 2 hours two days prior to the travel date through the ola app. It showed a message that the booking is confirmed and scheduled with crn - [protected]. It also showed that the driver details will be shared 10 mins prior to the travel time. However, there was no cab details provided to me on the travel date and time. There is no way the customer can contact ola for grievances. Poor customer service and highly unprofessional behavior from ola to confirm the booking and provide the services. The ola rentals cannot be trusted after such a bad experience even with the luxury car booking. How can a customer trust for the normal suv booking.

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May 11, 2019

Updated by JKG@1 I had booked Ola Lux (mercedes, bmw, audi, accord) rental for 2 hours two days prior to the travel date through the Ola App. It showed a message that the booking is confirmed and scheduled with CRN - [protected]. It also showed that the driver details will be shared 10 mins prior to the travel time. However, there was no cab details provided to me on the travel date and time. There is no way the customer can contact Ola for grievances. Poor customer service and highly unprofessional behavior from Ola to confirm the booking and provide the services. The Ola rentals cannot be trusted after such a bad experience even with the Luxury car booking. How can a customer trust for the normal SUV booking.

The numbers provided on the site are not the valid numbers. There is no way that customer can complain for the unprofessional services that Ola is providing for high luxury cars...