Ola Cabs / Ani Technologies — double payment not reversal

Address:

122003

I am Ola postpaid Costomer fir so long.
I am sure you must be aware about your drivers behaviour with Costomers and rides. If not it’s your failure as a company.
Most of times drivers come to pick location and ask for cash or deny destination, and force us to cancel ride, which cost haae to pay by us.
Same thing happened to me also. I booked a cab from sector 52 Gurgaon to sector 6 Dwarka, Delhi .
Driver shivam(vikas) phone no [protected], CRN [protected] came to my location and asked for cash otherwise he denied to pick me up.
I was in hurry and cabs were very few so I agreed, I paid 300 incash and 247, transection I’d [protected], at end of ride.
Same time rs 547 showed up in my postpaid due, driver told to inform Ola and it will be cancelled from my postpaid.
I raised complaint with ticket no[protected].
I got 2 mails by afternoon, one from Mr. Nadeem pasha2 and one from Mr. alam pasha, stating that it’s all my fault and they can’t help me.

Now I have some questions
1 . I haven’t paid to Ola yet from my Ola money as u m postpaid Costomer, when I have raised concern, why that amount can’t be cancelled from my postpaid dues?
2. When nothing can be done by these useless people, everything is automatic, why are u paying them handsome salary.
3. If you can’t handle ur drivers for such rude behaviour with Costomer, it shows a serious safety loophole from your system. Costomer safety should be prime concern from company.
4. If all details I will provide, what is the system data you have .