Ola Cabs / Ani Technologies — double time charging for a single ride

Address:

Chennai, Tamil Nadu

Refer to our booking ref: [protected].
I travelled from thiruvanmiyur to alwarthirunagar by ola auto. Please note the ola mobile of the driver showed rs.220 and he demanded that. This itself takes one or two min. S to show the amount in the mobile. After that only he will information. Drivers will be hurry to go away after getting the money. We also have to see his mobile and pay. If we verify it in our mobile it will take more time and both the driver and we have to spend more time. When we are in urgent travel, it may not be practicable.

Moreover, for postpaid raids, the driver's mobile will show only zero amount. Same day while returning, (Crn [protected]) we noticed this, in the drivers mobile, it showed zero and post paid account was debited which we noticed later. Before booking this ride we booked a raid crn [protected] and the driver refused to come ola prepaid and then only we booked the ride crn[protected]). Generally drivers refused to come with ola money or olaprepaid.

This double entry (One payment and one debit) was noticed after two more rides and i raised the concern over ur app itself.

Then again i raised the concern over email. Now you are saying it is our mistake and i have to bear the double debit. How come we beat the amount? This is because of our system mistake.

The post paid facility is given to ease the burden of customers and you are saying that we have to perform time to time accounting also before releasing the driver and go to attend our work.

It is your own facility offered, your own app and ur own driver got the money. Now you demand and insists that we have to incur loss because we preferred ola. It is not acceptable. You are also indicates some delay as a reason, it is within the same month itself, and my query and ur reply took place within the period.

If it is the case, no use of preferring postpaid and ola

Whenever we are taking time and efforts to write to you, you simply replying that matter has been resolved and i am being asked to pay the limit total of rs.500 + penalty amount. I am ready to pay my genuine due for which i am struggling hard.

As i was busy on tours, i could not reply immediately to ur last mail.

Please reverse the amount and the penalty for late payment. I was not able to pay my genuine due of rs.280. Allow me to pay the amount of rs.280/- and get rid of my debt burden.

I have seen such kind of complaints against in the websites like complaintboard.in.

Hope to have early redressal.

Regards
Murugesan