Ola Cabs / Ani Technologies — driver deliberately took a way too longer route and made money

Address:	New Delhi, Delhi, 110018
Website:	Ola cab service

Today my mother and me were returning from doctor's clinic after her post-surgery routine check up. We had booked the ola cab from pocket f sarita vihar to ashok nagar, west delhi. We have used this cab service for the aforementioned route for a couple of times before. But what happened today has made us lost our faith in the cab service. The cab driver after running for 300-400m changed the route. The reason mentioned by him was - "madam us route mei 2 ghante ka traffic milta. Isliye yahan se le jaa raha hu. Baat vahi padegi". On asking him again later that if this route change that was made by him would be charged by us, he replied "madam bas 5-6km ka fark padega".
The driver took an entirely opposite and a way too longer route than the usual one. When we had no problem to stuck in traffic then why did he change the route?! Even after the usual route had traffic and it would have made us stuck in the jam for 1 hour, it would never had cost us double the amount. The driver knew well that his time would get wasted by sticking in traffic for an hour along the usual route. So he shrewdly made money out of it by taking the longer route and keeping the car running for 2 hrs so that even after running for extra time his pocket won't go in loss.
The journey that was shown to me as rs. 433/- turned awfully into rs. 741.
The worst thing is that the ola app is not even allowing me to raise a complaint against this fraud. This is probably the last time i had used ola cab service. I won't be recommending it or using it ever again. I am mentioning down the details of the driver.