Ola Cabs / Ani Technologies — Driver extorted money from me and ola charged me through olacash also for the same ride.

Address:	600124
Website:	olacabs.com

1. CRN :[protected] Cancelled
2. CRN :[protected] Cancelled
3. CRN :[protected] Cancelled
4. CRN :[protected] Rs. 712/- paid.

1. My name is kenanya kumar kasaraneni. On 23/11/2016 at 06:30 pm, i booked a cab from my home to reach chennai central raiway station. I choose the ride later option (i.e. 08:45 pm) to comply with my train timings. I checked the app at 08:40 pm and the cab is 10min away. So, i thought it will reach by 08:50 pm. At 08:50 pm, when i rechecked the app, cab is still 10 min away and not moving. So, i called the driver. He said, he is sorry and said he will be there in 5 minutes. Then he called me from another mobile number and asked me whether i am paying cash or ola money. I said, ola money. Then he cancelled the ride. Company called me and asked me whether i need another cab. I said, yes.
2. When i booked the cab again, they sent me the details of same cab again because he is near my house. So, i cancelled the ride because he is not even picking the call this time.
3. When i booked the cab again, they sent me the details of same cab again. So, i called him on his other number and said i will pay cash. Then he accepted the ride and came to my place. Once he came, he asked me to cancel the ride again because i book ola prime. He wanted me to book ola prime suv, so that he can get more money. I said this is ola prime suv only. He said you booked ola prime, the company has upgraded it to ola prime suv for free. With my family standing on the middle of the road with the luggage in their hands and my fear of missing the train, i obliged his demand and cancelled the ride, for which ola charged me 75 rupees as cancellation fees.
4. Then i booked ola prime suv, then he accepted the ride. After driving for 30 minutes, he stopped at petrol bunk and asked me for 600 rupees which i paid because i know the ride will cost around 675 to 750 according to the app's own estimate. When we arrived at the railway station, he showed me the bill is Rs. 712 and me to pay the remaining Rs. 112. So, i paid the rest of the charge. After the driver left, i got the message stating that, Rs. 712 ola money has been deducted from my account because i have enough balance to pay the ride in my ola money account. So, i called ola through their number[protected]. Customer care executive told me he is very very sorry for their drivers behaviour and he will take immediate action according to their policies (which is Rs. 500 fine and one day suspension from duties according to the telephone call i got first time to inform me that ride number one is cancelled). When i asked for my ola money refund, customer care executive said, he cant help me regarding this and he is sorry.

I lost my money, i lost my dignity, they made my family stand on the middle of the road in the cold till i book what the driver wants. So, please help me in this regard.

Thanking you in adavnce,
Kenanya kumar kasaraneni.