Ola Cabs / Ani Technologies — driver used slangs and threatens rider

Address:

Howrah, West Bengal, 711101

I am very much upset & depressed for what happend today with me after booking an ola cab. I booked a cab & driver was completeing a trip. On my call driver said he is coming afters he drops passenger on board. After dropping them off, he is on way to pick me up, after taking a long time gap driver stopped cab and stayed for what so ever reason on a spot, map showed no traffic no movement, he didnt picked up my calls i tried from another number also, suddenly he picked my call and said he is coming and i (Rider) should know about the traffic of the particular area. I said ok please come. After which i noticed driver taking some other route (Intensions not to come for this ride) was been seeked by me. I called him &said he is going in wrong direction & requested him to come by proper route, he angrily started using slangs first & then said if i needed to go or not, repeated uses of slangs & ill manneredness was at par on his side. I then cut the call and started complaing to ola on another phone for this driver but the driver was far beyond manners, he threatens me by calling me again during my call to ola (Phone records could be checked (Both driver and rider). I complained and stated ola the whole matter. Ola took action on driver, that he had to do the training program again & second complain like this on him could lead to termination of his services. I am so much afraid of this action, this action do not guarantee, that he behaves well with other people, and what happens if he behaves like this with other riders, he looses his job. Satisfaction on riders side is totally evaded. Therefore i request ola to provide me neccessary support for taking serious legal actions on the driver, not the company, because such people (Particular driver), must be given proper treatment for the sake of harrased counter party. (No riders desrerve to be illtreated by slangs, for providing business to a company). I am providing neccessary details of the booking, crn no.[protected] date of incident 15/4/18.