[Resolved] Ola Cabs / Ani Technologies — due to worst cab service, i missed my flight : #[protected]

Debasis567

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi team,

I have reached ola's customer service. I didn't get any resolution for my issue.

So i reached you with a hope to get resolution for my issue.

I have already raised a support ticket vide [ola support] #[protected].

I had booked multiple cabs on 24th feb, 2019 to airport in bhubaneshwar, odisha. My pickup place was 20 minutes far from the airport. I have called the driver of the booked cab and informed as to go airport. All drivers had confirmed me as they are coming for pickup. But noone came and each driver transferred my cab request and my ola app was showing as "updating ride" and never new cab assigned and then i had booked another cab. Like this i had booked almost 6 cabs that evening. Still noone came for my pickup and later i went to airport by local arrangements, but it was already late due to worst service by ola, also i missed my flight that night.

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Apr 7, 2019

Complaint marked as Resolved

Issue not resolved. This is not resolved. Please reopen this issue

Apr 07, 2019

Updated by Debasis567 Earlier i have missed my train(Rajdhani Express) in Bangalore for OLA's such worst service.
Now i missed my flight.

Whenever i had reached OLA Support team, they are sending same mail template, saying we have escalated this issue against driver partners and this issue will not repeat again in future. Earlier also i had requested OLA support to give good service for any cab booked for hospital, Railway Station and Airport for its all customers. But they are not worried for their customers and such issues are recurring.

One correction : i had booked 5 cabs on 24th Feb, 2019 for Airport.