Ola Cabs / Ani Technologies — excess amounts charged and not refunded by ola!

Address:

400076

1. I hired ola cabs twice on 10th october '19 for commute from powai to thane wagle industrial estate, and return. For both trips, i paid by google pay. Ola kept asking for payment again and again, and in the process i ended up paying rs. 256 & rs. 267 extra to ola. I wrote mails to ola support on 10.10.19, 22.10.19, 24.10.19 & 29.10.19. Every time i received a reply that your amount will be auto credited to your account in 7 days. Now 44 days have passed and still i have not received the amount to my account.
Now, you are asking me to pay the ola post paid account dues. Please adjust the credit of rs. 267+256 from my dues of 677 and confirm the same. Then i will pay the balance rs. 154.
2. The above mentioned google pay mode was used because you had shown an credit of rs. 1000 total if google pay was used to make your payments. But this credit has not been seen / passed on. Please clarify this point too!