Ola Cabs / Ani Technologies — excess bill charged by ola auto rides

Address:560017
Website:www.olacabs.com

I was taking ola auto ride 'to and fro' between the areas 1st cross, murgesh palya, nanjareddy colony and indiranagar, 100ft road.
I was taking these rides regularly between 18th nov 2017 utill about 2 dec 2017.
On applying the discount rates for ola auto with code "bgl29", it always costs me rs 29 per ride.
And the drivers were following the same routes during to and fro directions.

During such regular travels, on 6 instances, ola has charged me excess amount. Since i do not have option of booking another ride without paying, i had to pay whatever they had over priced!

Details of over priced rides are as follows :

1) ride crn : [protected]
Ride date : 23 nov 2017
Bill amount : 38 rs

2) ride crn : [protected]
Ride date : 28 nov
Bill amount : 38 rs

3) ride crn : [protected]
Ride date : 1 dec 2017
Bill amount : 68 rs

4) ride crn : [protected]
Ride date : 24 nov 2017
Bill amount : 47 rs

5) ride crn : [protected]
Ride date : 18 nov 2017
Bill amount : 35 rs

6) ride crn : [protected]
Ride date : 1 dec 2017
Bill amount : 35 rs
Please find all listed rides' invoice screen shots attached with this complaint.
And later, i lodged complaints to ola support.
Ola complaint numbers :
[protected]
[protected]
[protected]
[protected]

For all of the above listed tickets, ola took no necessary actions.
On 3 tickets, ola promised that they will revert the amount to my credit card. But no such transactions happened till date.
I also repeatedly inquired with my citibank credit card department. And they also confirmed that there is no reversal/revised/cancellation transactions initiated from ola company.

And when i asked the ola support again, they just closed all my complaints/tickets abruptly and provided no resolution/justice.

Hence here by, i log an cheating case to ola company for overpricing without no reason and did not even bothering to take responsibilities for the concerns being raised by customers.

Hence i am approaching consumer court for proper justice.
I want all the excess amount paid back to me with interest!
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Comments

Hi,

I had taken two rides through ola on 4th August, one in the morning and one in the evening. In evening, the first ride was cancelled by driver and I booked another ride on ola. On his arrival, he asked me OTP and I had shared with him

When I reached the destination the driver had asked me 752 rs for which I had done the payment through cash and the same amount figure was reflecting on his phone and same on mine as well. On checking the bill after few days, I noticed that app was showing that ride as cancelled.

I had reached out to customer care and they said that the driver had converted this ola ride to private ride.

Due to a bug in their system, driver is playing well.
I requested the ola team to generate the bill for the same as I had got the notification that my ride was completed and I had made the payment but they denied by saying that they cannot find the record for the same.

They are not even trying to understand my concern but they are believing that I am lying as I don't have the justified proof. The only point is how could the customer know that driver had changed the ride to private one when we are sharing the OTP and getting the notification for the same that ride is completed.

Therefore, i am approaching consumer court to look into case as this has not only happened with me but with many more people as well..

In return I only want the bill for the same.

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